Karbon

Senior Support Engineer

USARemotePosted Today$107,000 – $120,000

Full TimeSeniorRemoteUS

See how this job matches your profile

Job Description

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professi

Key Highlights

Read the source: Read C# and the broader .NET stack well enough to follow application logic, trace through a method, and pinpoint where behaviour diverges from expectation. You are not expected to ship production code, but you are expected to understand it.
Write safe, considered SQL: Diagnose data-layer issues by writing and reviewing SQL against production-shaped data. Design safe remediation plans, anticipate downstream implications, and create reusable stored procedures for recurring intervention patterns.
Make sound production access decisions: Operate within our production safety guardrails, evaluate trade-offs on higher-risk interventions, and review remediation plans before they execute. You model the behaviour you want to see across the function.
Investigate and reproduce defects across the platform: Use logs, telemetry, API behaviour, and environment replication to confirm whether something is a bug, a misconfiguration, or a workflow issue, and document your findings so an engineer can act on them.
Monitor and respond to production alerts, looping in additional engineers and stakeholders as needed.

Qualifications

Preferred Qualifications

Experience in the accounting, tax, or professional services industry.
Familiarity with practice management software, workflow tools, or CRM platforms.
Hands-on experience with Microsoft SQL Server and writing or reviewing stored procedures.
Have experience with Datadog, Elastic, or similar logging tools.
Experience using Azure tooling (Application Insights, Log Analytics, Kusto/KQL, Service Bus, or similar) for investigation.
Experience with Salesforce as a case management tool and Linear as an issue tracker.
Hands-on experience triaging issues involving email integrations (Microsoft 365 or Exchange), OAuth, or third-party API integrations.
Light scripting or development background (PowerShell, Python, C#) used for support automation or tooling.
Experience at a high-growth SaaS company where processes were still being built.
Experience in the accounting, tax, or professional services industry.
Familiarity with practice management software, workflow tools, or CRM platforms.
Hands-on experience with Microsoft SQL Server and writing or reviewing stored procedures.
Have experience with Datadog, Elastic, or similar logging tools.
Experience using Azure tooling (Application Insights, Log Analytics, Kusto/KQL, Service Bus, or similar) for investigation.
Experience with Salesforce as a case management tool and Linear as an issue tracker.
Hands-on experience triaging issues involving email integrations (Microsoft 365 or Exchange), OAuth, or third-party API integrations.
Light scripting or development background (PowerShell, Python, C#) used for support automation or tooling.
Experience at a high-growth SaaS company where processes were still being built.

Skills & Technologies

SQLAzurePython

About the Company

Karbon

View company profile →

Interested in this role?

Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.

AI-powered resume optimization

Save and track your applications

Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$107,000 – $120,000

Location

USA

Work Mode

Remote

Posted

Today

Country