Customer Success Engineer

Required Qualifications

• Own the technical relationship for enterprise accounts from kickoff through full platform adoption, with account health and adoption as your primary success metrics
• Configure and deploy monitoring, alerting, and automation policies directly within customer environments
• Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency rather than surface-level familiarity
• Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
• Script and automate technical workflows and integrations to reduce manual lift and speed time to value
• Act as the technical translator between customers and CommandLink’s product team, listening to requests, validating what’s technically feasible, and channeling that feedback into product improvements
• Build and continuously refine a repeatable technical onboarding playbook that scales across the customer base
• Support renewal and expansion conversations with deep technical credibility, without owning a sales quota
• Provide occasional technical support on new-business sales calls when infrastructure expertise is needed to move a deal forward
• Partner with solutions engineering and product teams to ensure customer feedback shapes future platform direction
• Take on additional responsibilities and projects as needed to support the success of the team and organization