Lithic
Senior Dispute Analyst
Remote (Worldwide)RemotePosted Today$65,000 – $110,000
Full TimeSeniorRemoteVisa Sponsorship
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Job Description
Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.Our infrastructure powers card programs for 100+ innovative clients,
Key Highlights
- Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution.
- Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects current consumer protection regulations, network dispute rules, and operational realities.
- Test, deploy, and tune agentic investigation solutions across the disputes workflow, including skill orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality.
- Document investigative context and develop the skills and prompts that allow agentic tooling to handle routine filing, statement generation, and representment volume.
- Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where outcomes depend on judgment and argumentation.
Qualifications
Required Qualifications
- Deep, hands-on experience managing card disputes and chargebacks, with strong knowledge of consumer protection regulations and card network dispute rules across the chargeback and representment lifecycle.
- A track record of owning discrete risk or operations programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them.
- Demonstrated judgment on complex disputes, edge cases, and pre-arbitration and arbitration scenarios.
- Comfort building, testing, and tuning automation or AI-assisted workflows, or strong enthusiasm to own agentic tooling and translate it into operational capacity.
- Strong analytical skills: able to synthesize operational and program performance data into trends, root cause analysis, and actionable insight.
- Excellent communication with internal stakeholders, partner banks, and, where relevant, regulators, with the ability to frame requirements as enablers rather than blockers.
- A bias toward ownership and iterative improvement, and the judgment to know which cases automation should close and which require a human
- Deep, hands-on experience managing card disputes and chargebacks, with strong knowledge of consumer protection regulations and card network dispute rules across the chargeback and representment lifecycle.
- A track record of owning discrete risk or operations programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them.
- Demonstrated judgment on complex disputes, edge cases, and pre-arbitration and arbitration scenarios.
- Comfort building, testing, and tuning automation or AI-assisted workflows, or strong enthusiasm to own agentic tooling and translate it into operational capacity.
- Strong analytical skills: able to synthesize operational and program performance data into trends, root cause analysis, and actionable insight.
- Excellent communication with internal stakeholders, partner banks, and, where relevant, regulators, with the ability to frame requirements as enablers rather than blockers.
- A bias toward ownership and iterative improvement, and the judgment to know which cases automation should close and which require a human
Preferred Qualifications
- Experience at a fintech, card issuer, processor, or sponsor bank.
- Familiarity with dispute and case management tooling and with SQL for dispute trend analysis.
- Experience standing up or tuning agentic or LLM-based investigation workflows.
- Experience managing a BPO or outsourced operations relationship.
Skills & Technologies
SQL
About the Company
Lithic
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$65,000 – $110,000
Location
Remote (Worldwide)
Work Mode
Remote
Posted
Today
Visa Sponsorship
Available