Who Gives A Crap
Customer Happiness Team Member – Freelance Friend (6 months)
PTRemotePosted Today
Full TimeRemotePT
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Job Description
Not all heroes wear capes — but plenty of them use toilet paperWant to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!Funny name, serious bu
Key Highlights
- Delivering human-first resolutions: Executed high-quality, personalized support across email and social media DMs, taking end-to-end ownership to resolve product issues, delivery updates, and subscription needs.
- Advocating for the customer experience: Identified recurring product issues and system roadblocks during ticket handling, proactively sharing actionable feedback and operational insights with leadership.
- Collaborating across tools: Actively engaged in team discussions on Monday.com and Slack, sharing best practices and contributing to a positive, solution-focused team culture.
- Uncovering root causes: Used curiosity and sharp active listening to read between the lines of customer inquiries, validating concerns and solving root issues on the first attempt.
About the Company
Who Gives A Crap
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Job Details
Employment Type
Full Time
Location
PT
Work Mode
Remote
Posted
Today
Country
PT