Flex
Customer Experience Specialist
ArgentinaRemotePosted Today$3 – $200
Full TimeMidRemoteAR
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Job Description
Flex is building the AI-native private bank for business owners. We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds,
Key Highlights
- Handle complex customer issues across banking, credit, and payments via email, chat, and phone with precision and clarity: requiring thorough investigation across multiple internal systems before providing answers that meet our quality standards
- Guide VIP and high-revenue accounts through multi-step processes with excellence (document verification, account setup, feature troubleshooting) maintaining the highest standards of care and service quality
- Handle sensitive scenarios with discretion and expertise: frozen accounts, disputed transactions, application denials, and compliance-related communications—executing each with precision and professional judgment
- Coordinate with engineering, underwriting, risk, and compliance teams to resolve multi-stakeholder issues
- File detailed bug reports and test new features in staging environments
Qualifications
Preferred Qualifications
- Fluent English (written and spoken at a professional level—you’ll be the voice of Flex)
- 2+ years in fintech or financial services customer support (ideally at a startup or high-growth company where you wore multiple hats)
- Availability to work nights and weekends (Local and/or US business hours)
- Experience with Zendesk, Salesforce, or similar CRM tools
About the Company
Flex
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$3 – $200
Location
Argentina
Work Mode
Remote
Posted
Today
Country
AR