Truist
Software Engineer - Salesforce
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Job Description
Independently leads the design, configuration, development, testing, deployment, and support of complex Salesforce solutions supporting Consumer Servicing, Contact Center, and Digital Engagement platforms. This role serves as a senior technical contributor and partner across Product, Operations, Architecture, AWS, Integration, and Delivery teams to deliver scalable, secure, and high-quality solutions within the Salesforce ecosystem. The ideal candidate brings deep Salesforce platform expertise, strong knowledge of Financial Services Cloud, Sales Cloud, and Service Cloud, and experience working within complex, highly integrated enterprise environments. While this is not a dedicated developer role, the individual must possess sufficient hands-on technical knowledge to support solution design, code reviews, troubleshooting, and development team oversight.
Qualifications
Required Qualifications
- Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field, or equivalent combination of education and experience.
- 5-7+ years of Salesforce platform experience.
- Strong experience with: Salesforce Financial Services Cloud (FSC), Salesforce Service Cloud, Salesforce Sales Cloud
- Working knowledge of Apex, Lightning Components/LWC, SOQL, APIs, and Salesforce platform architecture.
- Experience supporting large-scale Salesforce implementations in enterprise environments.
- Experience partnering with offshore development teams and managing work across distributed delivery models.
- Strong understanding of Agile methodologies and software delivery lifecycle processes.
- Experience supporting integrations utilizing MuleSoft, Enterprise APIs, and REST/SOAP-based services.
- Knowledge of Salesforce DevOps processes, including: Git and source control management, CI/CD pipelines, Deployment and release management, Environment strategy and governance
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management capabilities.
Preferred Qualifications
- Salesforce certifications such as: Salesforce Administrator, Platform App Builder, Platform Developer I, Service Cloud Consultant, Financial Services Cloud Accreditation
- Experience with Contact Center technologies, including: Service Cloud Voice (SCV), Salesforce Contact Center / SCC-AC, Digital Engagement, CTI integrations, IVR technologies
- Experience partnering with AWS teams and a working knowledge of AWS-based contact center architectures and integrations.
- Knowledge of consumer banking, servicing, and contact center operations.
- Experience supporting Wealth, Premier, Mortgage, Scheduler, or related servicing platforms.
Skills & Technologies
About the Company
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Sign in to applyJob Details
Employment Type
Full Time
Experience Level
Senior
Location
Atlanta, GA
Posted
4 days ago
Country
US