Fleetio
SaaS Associate Customer Support Specialist (Remote – UK)
GBRemotePosted Today
Full TimeRemoteGB
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Job Description
A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the
Key Highlights
- Fleetio overview video: https://www.youtube.com/watch?v=YoXyXTFWbkg
- Our careers page: https://www.fleetio.com/careers
- Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
- Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
- Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
Qualifications
Required Qualifications
- Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
- Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
- Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
- Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team.
- Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.
- Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
- Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
- Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
- Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team.
- Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.
Skills & Technologies
Rails
About the Company
Fleetio
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Job Details
Employment Type
Full Time
Location
GB
Work Mode
Remote
Posted
Today
Country
GB