PerfectServe
Director of Product Management – US Remote
USRemotePosted Today$180,000 – $245,000
Full TimeExecutiveRemoteUS
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Job Description
What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily sin
Key Highlights
- In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant for Clinical Communication and Collaboration — the clear segment leader.
- PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.
- Define and own the product strategy for PerfectServe’s AI answering service, including near-term delivery commitments and a longer-horizon vision for how AI evolves across the portfolio.
- Translate business objectives and clinical workflows into a prioritized, clearly reasoned product roadmap — and maintain it as a living document that reflects new information, not a static plan.
- Partner with the CTO and Director of Software Engineering to align roadmap sequencing with technical capacity, architecture constraints, and infrastructure investments.
Qualifications
Required Qualifications
- 8+ years of product management experience, with at least 3 years owning AI, NLP, or conversational AI products in production.
- Demonstrated ability to lead customer discovery in complex B2B environments; experience interviewing clinical or operational end users is a strong differentiator.
- Working knowledge of healthcare interoperability standards: HL7 v2, FHIR, and API integration patterns. Able to engage in technical interoperability discussions without an engineer in the room.
- Familiarity with HIPAA and the product design considerations it requires: data minimization, audit trails, access controls, and PHI handling.
- Technical fluency sufficient to evaluate AI capabilities critically, write clear functional specifications, and prototype concepts using no-code or AI-assisted tools.
- Track record of shipping AI features at scale and iterating based on production data and user feedback.
- Strong written communication; able to produce clear PRDs, executive summaries, and customer-facing feature descriptions.
- Experience working with outsourced development partners, including delivery accountability and quality review.
Preferred Qualifications
- Experience with healthcare contact center operations, patient access workflows, or clinical communication platforms.
- Hands-on familiarity with conversational AI platforms, voice agent frameworks, or telephony product design.
- Exposure to LLM evaluation practices, prompt engineering workflows, or AI product safety frameworks.
- Experience in a growth-stage company where product practice is still being built, not just inherited.
- Ability to prototype using tools such as Figma, Claude, Replit, or equivalent AI-assisted development environments.
Skills & Technologies
GoNLPFigma
About the Company
PerfectServe
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$180,000 – $245,000
Location
US
Work Mode
Remote
Posted
Today
Country
US