Signifyd
Senior Enterprise Customer Success Manager
USARemotePosted Today$120,000 – $135,000
Full TimeSeniorRemoteUS
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Job Description
At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients
Key Highlights
- Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
- Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities
- Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs
- Identify and successfully close renewals and expansion opportunities within your book of business
- Have full ownership of commercial activities such as opportunity management and contract workflows.
Qualifications
Required Qualifications
- 5+ years of Customer Success Management or Account Management
- Ability to travel when necessary
- Proficiency in Salesforce, JIRA, Excel and G-Suite is required
- Proficiency in BI tools such as Looker is a plus
- Proven customer management experience with Enterprise accounts
- Proven track record of managing complex projects
- An analytical and metrics-driven work style
- Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
- Creative, driven, resourceful, detail-oriented, and highly organized
- Excellent communication and presentation skills
- Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
- Passion for e-commerce and new technology
- Background in e-commerce, payments, fraud or data science is preferred
Skills & Technologies
SwiftJira
About the Company
Signifyd
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$120,000 – $135,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US