Unknown Company
Digital Customer Experience – North America
RemoteRemotePosted Today$120,000 – $250,000
Remote
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Job Description
About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve mill
Key Highlights
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
Qualifications
Required Qualifications
- Experience in Customer Success, Lifecycle, RevOps, or Growth in a B2B SaaS, developer tools, or AI/ML environment – you know what good looks like in a technical, fast-moving customer environment
- AI-native: you use AI tools in your daily workflow and have replaced at least one manual process with an automation that runs without you
- A track record of owning commercial outcomes on a digital book – NRR, retention, and expansion driven by automated motions and product signals, not coverage density
- Comfortable managing a high-volume book of business with a systems mindset – you build playbooks and repeatable motions, not just individual relationships
- Experience using product usage data to spot risk and opportunity – health signals, activation milestones, usage floors – and acting on them before they surface in a renewal conversation
- Fluency with the tools of digital CX – Intercom, Clay, Mixpanel, Amplitude, HubSpot, Salesforce, Gong – you don’t need to master all of them, but you know how they fit together
- Experience in Customer Success, Lifecycle, RevOps, or Growth in a B2B SaaS, developer tools, or AI/ML environment – you know what good looks like in a technical, fast-moving customer environment
- AI-native: you use AI tools in your daily workflow and have replaced at least one manual process with an automation that runs without you
- A track record of owning commercial outcomes on a digital book – NRR, retention, and expansion driven by automated motions and product signals, not coverage density
- Comfortable managing a high-volume book of business with a systems mindset – you build playbooks and repeatable motions, not just individual relationships
- Experience using product usage data to spot risk and opportunity – health signals, activation milestones, usage floors – and acting on them before they surface in a renewal conversation
- Fluency with the tools of digital CX – Intercom, Clay, Mixpanel, Amplitude, HubSpot, Salesforce, Gong – you don’t need to master all of them, but you know how they fit together
Preferred Qualifications
- Experience at a product-led growth company – in PLG environments, the product is the primary driver of acquisition, activation, and expansion
- Experience in the voice AI, audio AI, or conversational AI space
- Experience building digital engagement programs across a long-tail account base (100+ accounts)
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Job Details
Salary Range
$120,000 – $250,000
Location
Remote
Work Mode
Remote
Posted
Today