Updater
IT Engineer
US
•
Full TimeRemotePosted Today$80,000 – $100,000
Full TimeSeniorRemote
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Job Description
View All JobsAbout the RoleUpdater is hiring an IT Engineer for our IT team. This role will serve as the first point of contact at the Updater Helpdesk, lead our IT knowledge management program — buil
Key Highlights
- Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication.
- Provide white-glove end-user support across macOS and Windows endpoints, Iru (MDM), , Microsoft Intune, Okta SSO, Google Workspace, Slack Enterprise, Zoom, and the Atlassian suite.
- Own the day-to-day ticket queue: response and resolution SLAs, accurate categorization, escalation to Tier 3/4 teammates as needed, and clean ticket hygiene to keep the Helpdesk auditable.
- Support employee onboarding, offboarding, and hardware lifecycle in coordination with the Senior IT Engineer (Device Management).
- Surface recurring issues and friction points back to the IT team so they can be solved at the root rather than re-resolved one ticket at a time.
Skills & Technologies
ConfluenceJiraBashPython
About the Company
Updater
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$80,000 – $100,000
Location
US • Full Time
Work Mode
Remote
Posted
Today