Bright Horizons
Senior Customer Insights Analyst
USARemotePosted 2 days ago$71,000 – $81,000
Full TimeSeniorRemoteUS
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Primary PurposeThe Customer Insights Senior Analyst works with the Customer Insights Team to support our Customer Experience survey strategy. Experience in survey development/research and best practic
Key Highlights
- Supports research development and end-to-end survey process.
- Works with stakeholders and end users throughout each stage of project design up to and including dashboards/reporting to communicate insights and ensure understanding
- Acts as a research/analysis subject matter expert and resource for Customer Insights
- Understands context of data and appropriate uses
- Monitors, measures and provides feedback on surveys and report performance
Qualifications
Required Qualifications
- Bachelor’s Degree
- 3 years of experience in survey development and analysis
- Experience with Qualtrics CX Platform to include survey programming/ deployment and dashboard mapping/design
- Customer Experience mindset
- Robust analytical, problem solving, and critical thinking skills
- Ability to prioritize and manage many competing demands, and thrive in a fast-paced environment
- Excellent written and verbal communication skills
- Great attention to detail with ability to self-check own work and correct errors
- Strong skills in Excel, including sorting, filtering, and intermediate formula creation and use
- Ability and willingness to learn new systems quickly required
About the Company
Bright Horizons
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$71,000 – $81,000
Location
USA
Work Mode
Remote
Posted
2 days ago
Country
US