GE Vernova

GE Vernova

Regional Customer Support Director

MexicoRemotePosted 20 days ago$140,000 – $220,000
Full TimeExecutiveRemoteMX

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Job Description

Job Description SummaryWe are seeking an experienced Regional Customer Support Director for the GE Vernova Electrification Software business in EMEA, responsible for leading customer support operation

Key Highlights

  • Lead and manage regional customer support delivery across the EMEA grid software business, ensuring service levels, quality standards, and customer satisfaction targets are met.
  • Act as the escalation point for complex or critical customer issues, particularly those impacting customer production systems.
  • Partner with regional and global leadership to align support strategies with broader grid software and services objectives.
  • Monitor and manage support backlogs, aging cases, and response performance to ensure operational stability.
  • Analyze support performance metrics, identify trends, and implement data‑driven improvements.

Qualifications

Required Qualifications

  • Proven experience leading customer support or service delivery functions within a technology or enterprise software environment.
  • Experience leading geographically distributed teams across multiple countries, cultures, and time zones.
  • Strong track record of managing third‑party service providers or strategic delivery partners, including SLAs, KPIs, and contract performance.
  • Deep understanding of customer support operations, service delivery models, and customer satisfaction metrics.
  • Experience working with enterprise support tools and reporting platforms (e.g. ServiceNow or similar systems).

About the Company

GE Vernova

GE Vernova

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Job Details

Employment Type

Full Time

Experience Level

Executive

Salary Range

$140,000 – $220,000

Location

Mexico

Work Mode

Remote

Posted

20 days ago

Country

MX