SOCi
Customer Success Manager
USRemotePosted TodayCA$70,000 – CA$100,000
Full TimeSeniorRemoteUS
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Job Description
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a Customer Success Manager to grow long-term profitable customer relationships by making stra
Key Highlights
- Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business
- Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
- Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion
- Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth
- Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers
Qualifications
Required Qualifications
- Proven track record of success with a verifiable history of exceeding sales and customer success goals
- Highly organized with the ability to effectively manage multiple tasks and competing priorities
- Driven by personal, team and company achievement with a commitment to excellence
- Possess that rare blend of technical and sales acumen wrapped in a strong customer-centric mentality
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- Experience and comfort interacting with and influencing C-level executives
- Strong communication skills – written and verbal – with understanding of situational best practices
- Excellent presentation skills – from small to large audiences
- Ability to lead, manage or influence both internal SOCi resources as well as customer resources to achieve successful outcomes
- Experience in SaaS, Social Media Management and enterprise software
Skills & Technologies
Agile
About the Company
SOCi
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
CA$70,000 – CA$100,000
Location
US
Work Mode
Remote
Posted
Today
Country
US