AssetWatch
Customer Success Manager
USARemotePosted 1 month ago
Full TimeSeniorRemoteUS
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Job Description
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers c
Key Highlights
- Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction
- Acquire a deep knowledge of company products and value proposition
- Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer’s objectives for overall success. Identify churn risk, and work proactively to eliminate that risk
- Develop and present strategic success plans that clearly deliver on customer expectations
- Be highly organized with strong CRM and territory management skills
Qualifications
Required Qualifications
- 4+ years in account management or customer success
- 2+ years’ experience selling additional products and services to existing accounts
- Experience with CRM platforms (Salesforce strongly preferred)
- Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
- Strong active listening skills with a desire and knowledge to understand and solve for customer needs
- Experience strategically consulting customers, creating success plans, and achieving their desired outcomes
- History of exceeding retention and expansion quotas
- Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement
- Ability to multi-task, prioritize and manage time effectively
- Exceptional organizational skills; be results-oriented with a bias for action
- Must embrace a culture of accountability
- Work autonomously with minimal supervision
- Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner
- Strong collaborator who can build trust and contribute to the success of the team
- Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed
- Professional appearance, excellent communication skills and professional conduct
Skills & Technologies
Go
About the Company
AssetWatch
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
1 month ago
Country
US