Senior Renewals Specialist, ENT – EMEA

Required Qualifications

• 4+ years of experience in renewals, account management, customer success, sales, or a related customer-facing role in a software or technology environment.
• Understanding of Software as a Service (SaaS) business models, recurring revenue, and customer retention principles.
• Experience managing renewal conversations, customer relationships, and contract timelines.
• Strong communication and interpersonal skills, with the ability to build trust with customers and internal partners.
• Ability to interpret data, identify trends, and use insights to support decision-making.
• Experience using Salesforce, Gainsight, or similar customer relationship management and customer success tools.
• Ability to work collaboratively across cross-functional teams.
• Experience using Artificial Intelligence (AI) tools to improve efficiency, streamline workflows, synthesize research, or generate customer insights.