Bilingual Applicant Coordinator (Spanish)

Required Qualifications

• 2+ years of experience providing sales support in fields related to organic certification, agriculture or food production.
• Critical thinking and problem-solving skills. Work within established procedures, use available resources to overcome obstacles, and find a solution that best resolves the issue. Able to ask for assistance when needed.
• Intermediate Spanish language skills to speak fluently, write detailed texts, and deal with complex texts, such as organic certification programs, to communicate verbally and in writing with clients in the US and México. Perform simple written translations with accuracy and context, ensuring consistency using the CCOF Spanish lexicon.
• Professionalism in customer service. Display a courteous, helpful attitude when interacting with customers. This includes being patient and respectful and taking the time to listen to customers’ needs or concerns and address them accordingly.
• Strong verbal and written professional communication skills. Communicate well with individuals from diverse backgrounds, sharing context and asking questions to understand others’ perspectives and foster effective and engaging interactions. Organize and share information effectively.  Receptive to constructive feedback. Ability to handle and communicate sensitive information with discretion.
• Excellent organizational skills. Understand how to prioritize competing needs and tasks without sacrificing quality. Reliably complete assignments and multiple projects simultaneously within assigned deadlines.
• Proactive, self-directed, and driven to achieve goals.
• Actively contribute to the Acquisitions and Marketing team to complete tasks, meet goals and projects. Actively listen to coworkers, respect ideas, and aim to improve processes at hand. Demonstrate willingness to collaborate and support the success of the team.
• Adaptable and open to working in an ever-changing environment. Displays a willingness to embrace change and adapt to evolving systems and processes, while maintaining a focus on achieving organizational goals in a fair and inclusive manner.
• Ability to collaborate effectively with individuals from different backgrounds, demographics, and communication styles to foster a respectful, inclusive, and professional work environment.
• Proficiency in computer skills including Microsoft Outlook, Teams, Word, Excel, and database programs. Effectively manage emails, create professional documents and spreadsheets, and maintain accurate database records.
• Proficiency in Salesforce. Understands the platform’s features, user management, data import/export, and basic automation.
• Experiencing using WhatsApp to communicate with outside parties
• Familiarity with CCOF Certification Programs, including an understanding of CCOF’s certification processes and guidelines.
• Experience with regulatory compliance processes
• Experience working remotely with in-office and remote teams
• 8-hour regular workday schedule that falls within the 7:00 am to 7:00 pm timeframe in the employee’s time zone. This ensures client contact availability during most normal CCOF business hours (8:00 am – 5:00 pm Pacific Time).
• May work occasional evening and weekend to support trade shows (2X or less annually)
• This position may involve occasional opportunities to travel domestically for staff events, and/or to represent CCOF professionally at industry events in the US and/or Mexico. Travel opportunities for this position are generally optional and are not expected to exceed approximately 8 days per year.
• Ability to lift 40 lbs. from ground to waist and be physically able to pack boxes and materials for trade shows and events
• Ability to stand and walk for several hours
• Prolonged periods sitting or standing at a desk and working on a computer