D2L
Bilingual Product Support Analyst (Canadian French)
USRemotePosted TodayCA$55,000 – CA$65,000
Full TimeRemoteUS
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Job Description
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at t
Key Highlights
- Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
- Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
- Identify and correct improperly configured installations
- Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
- Create, update, and resolve support cases within defined Service Level Objectives
Skills & Technologies
SQLHTMLJavaJavaScript
About the Company
D2L
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Job Details
Employment Type
Full Time
Salary Range
CA$55,000 – CA$65,000
Location
US
Work Mode
Remote
Posted
Today
Country
US