Startup Customer Success Manager – Americas

Key Highlights

• Building an in-app onboarding experience using Amplitude
• Creation of a live, foundational webinar series + recorded content
• Building retention best practices into our engagement with customers that extend well beyond just onboarding
• You have 2+ years of customer-facing experience supporting a complex and rapidly evolving product (for complexity, think tools like Zapier, HubSpot, and Acuity Scheduling).
• You’re skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively. With a complex product comes complex problems – you are excellent at identifying an issue, mapping multiple paths forward, and taking action based on principled thinking.