Sutherland
Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work
USARemotePosted 21 days ago$35,000 – $55,000
Full TimeRemoteUS
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Job Description
UnternehmensbeschreibungAbout Sutherland Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer ex
Key Highlights
- Handle calls, emails, and tickets in line with SLA requirements
- Provide phone and written support for card terminals and ATMs
- Assist with installations, terminal replacements, and activations
- Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues
- Escalate complex cases and maintain accurate documentation in the ticketing system
Qualifications
Preferred Qualifications
- Experience in payments, POS, or financial services environments
- Basic knowledge of Excel and ticketing systems
About the Company
Sutherland
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Job Details
Employment Type
Full Time
Salary Range
$35,000 – $55,000
Location
USA
Work Mode
Remote
Posted
21 days ago
Country
US