Samsara
Strategic Customer Success Manager
MexicoRemotePosted Today$90,000 – $140,000
Full TimeSeniorRemoteMX
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Job Description
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) d
Key Highlights
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
Qualifications
Required Qualifications
- 5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role. Enterprise SaaS experience preferred.
- Bilingual (Spanish and English) is required.
- Strong spoken and written language skills for working with multiple teams and publishing documentation.
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end to end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Candidate must be based in Mexico.
Preferred Qualifications
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving a large and complex customer base in B2B SaaS.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
- Experience working with different countries of the LATAM regions preferred, but not required.
About the Company
Samsara
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$90,000 – $140,000
Location
Mexico
Work Mode
Remote
Posted
Today
Country
MX