Cresta
Embedded AI Expert
APAC
,
AURemotePosted Today$100,000 – $140,000
Full TimeSeniorRemote
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Job Description
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human a
Key Highlights
- Work closely with customers to operationalize their program strategy using Cresta’s self-service product, Opera.
- Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
- Utilize Cresta’s voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
- Monitor trends and anomalies using Cresta’s tools to identify emerging topics and insights in customer conversations.
- Use Cresta’s self-service tools to align the customer’s business priorities with the contact center operations.
Qualifications
Required Qualifications
- Contact center experience preferred.
- Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.
- Strong problem-solving skills to analyze complex data and provide actionable recommendations.
- Comfortable working with SaaS software and quickly adapting to new tools and technologies.
- Comfortable speaking with senior level executives at customers
- Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.
- Familiarity with speech analytics is preferred, but not critical.
About the Company
Cresta
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$100,000 – $140,000
Location
APAC , AU
Work Mode
Remote
Posted
Today