Relativity
Senior Customer Success Manager
CanadaRemotePosted 1 month ago
Full TimeSeniorRemoteCA
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Posting TypeRemoteJob OverviewThe Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team guides overall value and product adopt
Key Highlights
- Create Shared Value
- Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved.
- Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account.
- Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI
- Represent the customer’s voice back to Relativity, proactively utilizing “feedback loop” processes to foster a company-wide culture of customer success
About the Company
Relativity
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Canada
Work Mode
Remote
Posted
1 month ago
Country
CA