Gameloft
Customer Care Agent (English and Spanish)
USRemotePosted Today
Full TimeSeniorRemoteUS
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Job Description
Job DescriptionWHAT YOU WILL BE WORKING ONMain challengeWe are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role
Key Highlights
- Handle customer requests via tickets, with potential phone support, in English and Spanish
- Investigate and resolve issues using internal tools and knowledge bases
- Track, document, and follow up on cases until full resolution
- Escalate complex or technical cases to relevant teams when needed
- Identify recurring issues and contribute to improving support processes and templates
Qualifications
Required Qualifications
- Fluent English (written and spoken) + Ukrainian proficiency
- Upper-Intermediate or Advanced level of Spanish is required;
- Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
- Ability to manage workload, prioritize tasks, and work effectively under pressure
- Fluent English (written and spoken) + Ukrainian proficiency
- Upper-Intermediate or Advanced level of Spanish is required;
- Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
- Ability to manage workload, prioritize tasks, and work effectively under pressure
- Strong communication, empathy, and customer-oriented mindset
- Problem-solving skills with ownership and responsibility for outcomes
- Calm, organized, and proactive approach in stressful situations
- Ability to collaborate effectively within a team and adapt to changes
About the Company
Gameloft
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
US
Work Mode
Remote
Posted
Today
Country
US