Cribl

Customer Support Manager

PTRemotePosted Today$116,000 – $181,000

Full TimeMidRemotePT

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Job Description

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune

Key Highlights

Manage an industry leading team.
Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
Review Cases, Metrics, Statistics to ensure departmental success.
Mentoring and coaching to drive Engineers to their best success.
Participate and be an advocate of Customers and Engineers.

Qualifications

Required Qualifications

Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers.
Strong technical skills to help mentor engineers and help guide customers to a successful solution.
Strong written and verbal communication skills.
Proven success with encouraging knowledge sharing internally and externally at every opportunity.
A deep understanding of goals and helping your team achieve them.
A passion to elevate those around you and watch them succeed.
A minimum of 3 years’ experience as a leader of a highly technical team.
10 years’ experience in customer facing roles.
Understanding of Big data and why data is important to companies.
BONUS POINTS Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies Experience with AWS, Azure, GCP, and other cloud platforms

Skills & Technologies

KafkaAWSAzureGCP

About the Company

Cribl

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Job Details

Employment Type

Full Time

Experience Level

Mid

Salary Range

$116,000 – $181,000

Location

Work Mode

Remote

Posted

Today

Country