Branch
Enterprise Support Specialist
USARemotePosted Today
Full TimeRemoteUS
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Job Description
About us: Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services
Key Highlights
- Coordinate solutions for customers whose operations depend on Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention.
- Investigate and resolve technical issues stemming from integrations.
- Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents.
- Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues.
- Understand the customer experience and identify areas to improve the product and/or operations.
Qualifications
Required Qualifications
- Previous B2B support experience in SaaS and/or fintech
- Project management experience (preferred)
- Proficient in Excel / Google Sheets
- Excellent communicator both verbal and written
- Problem Solver – Ability to identify, troubleshoot issues, and propose simple solutions
- Coachable – Open to feedback and can show improvement
- Experience with Zendesk support software a plus
About the Company
Branch
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Job Details
Employment Type
Full Time
Location
USA
Work Mode
Remote
Posted
Today
Country
US