Cision
Brandwatch, Customer Success Manager,CX, AMER, Canada
CanadaRemotePosted TodayCA$70,000 – CA$80,500
Full TimeMidRemoteCA
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Job Description
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our globa
Key Highlights
- Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model
- Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions
- Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption
- Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities
- Support customers in achieving their goals through structured success journeys and best practice guidance
Qualifications
Preferred Qualifications
- Experience in digital customer engagement programs
- Familiarity with customer lifecycle automation, segmentation, and playbook design
- Knowledge of social listening, media intelligence, or marketing analytics platforms
- Experience creating or delivering customer-facing content (webinars, guides, onboarding materials)
- Basic understanding of data analytics or reporting tools
About the Company
Cision
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
CA$70,000 – CA$80,500
Location
Canada
Work Mode
Remote
Posted
Today
Country
CA