Customer Solution Engineer (Early Career)

Required Qualifications

• Contribute to RFx responses, tenders, presentations, consultations, and commercial proposals, including bill of materials and network design support
• Engage customers to understand their needs and align them with Ericsson products and solutions; represent Ericsson at trade shows and industry events
• Serve as technical lead for customer trials, market introductions, and solutions readiness programs in the region
• Conduct techno-commercial business analysis through research on market trends, technology, standards, customer requirements, and competitor landscape
• Interface with Ericsson product management groups (RDS, RAN Compute, ENM, and others) and product development organizations to ensure offerings meet customer needs
• Lead product discussions with Customer Unit teams and customers, focusing on network infrastructure capabilities, dimensioning, capacity analysis, and KPIs
• Generate and manage leads to grow the 36-month sales funnel; develop customer business cases and identify new business opportunities
• Drive knowledge transfer and deliver thought leadership content across relevant communities within Ericsson
• Solid understanding of RAN technology (2G/3G/4G), related standards (3GPP, 3GPP2), and ideally in-building wireless products and solutions
• Experience in a customer-facing role within the ICT industry
• Ability to align customer requirements with solutions and define specific product or service requirements
• Strong communication, collaboration, and relationship-building skills with customers and internal teams
• Problem-solving and strategic thinking capabilities; active listening and ability to ask thoughtful questions
• Willingness to travel to customer locations as needed
• Preferred: Knowledge of Ericsson RAN/Indoor RAN, DAS, Wi-Fi, Open RAN, RAN virtualization, and consultative selling skills
• Minimum: 3–5 years in sales, sales engineering, or customer support within ICT; 4-year technical/engineering degree; experience leading virtual teams