AlertMedia
Customer Support Specialist (Mon-Fri 3pm-11pm CST)
GB
,
EURemotePosted Today
Full TimeRemoteVisa Sponsorship
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Job Description
Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, as
Key Highlights
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
Qualifications
Required Qualifications
- Support AlertMedia customers by assessing inbound tickets and live chats inquiring about technical product issues and general account questions in a prompt manner.
- Communicate with professionalism and empathy as you work to resolve customer issues.
- With the help of our Learning & Development Manager, you will stay updated on product knowledge.
- Manage customer tickets within our case queue.
- Go the extra mile in interacting with our customers, ensuring they have a “world class” support experience.
- Escalate advanced customer cases to the appropriate team members.
- Collaborate with fellow team members, sharing your experiences and knowledge.
Skills & Technologies
Go
About the Company
AlertMedia
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Job Details
Employment Type
Full Time
Location
GB , EU
Work Mode
Remote
Posted
Today
Visa Sponsorship
Available