Canonical Ltd.
Dedicated Linux Desktop & Devices Support Engineer, Singapore
APACRemotePosted Today
Full TimeSeniorRemote
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Job Description
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise init
Key Highlights
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical’s portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
Skills & Technologies
Linux
About the Company
Canonical Ltd.
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
APAC
Work Mode
Remote
Posted
Today