Chainguard
Senior Customer Success Manager – Federal
USARemotePosted 15 days ago
Full TimeSeniorRemoteUS
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organiza
Key Highlights
- Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.
- Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
- Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
- Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
- Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
Skills & Technologies
AWSGCPAzureLinux
About the Company
Chainguard
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
15 days ago
Country
US