Thales
Customer Success Manager
USARemotePosted Today$85,919 – $155,282
Full TimeSeniorRemoteVisa SponsorshipUS
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Job Description
Location: New York Remote, United States of AmericaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to br
Key Highlights
- Onboarding & Implementation – ensure fast, efficient product adoption and alignment with customer goals.
- Mid-Contract Health Checks – evaluate ROI, surface opportunities, and ensure ongoing alignment.
- Renewal Preparation (6+ months out) – forecast risks/opportunities early and drive value realization to support renewal.
- Manage trigger-based engagements, responding to:Significant changes in product usage (spikes, drop-offs, plateaus)Product expansion indicators (new teams, new use cases)Signals of disengagement or risk
- Significant changes in product usage (spikes, drop-offs, plateaus)
Qualifications
Required Qualifications
- 5+ years of experience in Customer Success, Account Management, or Consulting within a SaaS or technology environment.
- Understanding of cybersecurity principles, particularly in areas such as Data Security and Application Security.
- Demonstrated success working within a high volume, high velocity segment.
- Strong ability to interpret customer data and translate insights into actionable recommendations.
- Proven experience managing complex customer lifecycles, including onboarding, adoption, and renewal.
- Excellent communication, presentation, and stakeholder-management skills.
- A proactive, analytical mindset with a passion for customer value and continuous improvement.
- Ability to stay organized and prioritize in a fast-moving, dynamic environment.
- Bilingual Language- Spanish is a plus
- Experience with customer success platforms (e.g., Planhat).
- Background working with data-driven products or platforms.
- Familiarity with creating customer-focused playbooks, success plans, or lifecycle frameworks.
- Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams).
Skills & Technologies
Go
About the Company
Thales
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$85,919 – $155,282
Location
USA
Work Mode
Remote
Posted
Today
Visa Sponsorship
Available
Country
US