Cordance
Customer Success Manager
USARemotePosted Today
Full TimeMidRemoteUS
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Job Description
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidan
Key Highlights
- Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
- Monitor customer health metrics to identify renewal risks early and take corrective action.
- Execute renewal processes with accuracy — including timing, quotes, documentation, and alignment with customer needs.
- Partner with leadership to forecast renewals and report on retention performance.
- Identify and qualify potential expansion opportunities within assigned accounts.
Qualifications
Required Qualifications
- 1–3 years of experience in Customer Success, Account Management, or Professional Services in a SaaS or tech environment.
- Experience in B2B SaaS or tech, managing multiple customer accounts and driving retention and adoption.
About the Company
Cordance
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Job Details
Employment Type
Full Time
Experience Level
Mid
Location
USA
Work Mode
Remote
Posted
Today
Country
US