People Impact
Product Analyst
HyderabadPosted Today₹1,800,000 – ₹2,000,000
Full TimeMidIN
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Job Description
IT Product Analyst – Unified Communications, Telephony & SubscriptionsLocation: GCCType: Full-TimeExperience: 5–7 yearsReporting to: Kanchi Pandya We are hiring an IT Product Analyst to support and sc
Key Highlights
- Translate business needs into functional requirements, user stories, acceptance criteria, and process flows across UCaaS, telephony, contact center, and subscription platforms.
- Act as a functional SME for assigned systems, supporting issue triage, root cause analysis, and solution definition.
- Support end-to-end workflows spanning UC/telephony, CRM, CCaaS, integrations, and downstream platforms.
- Partner with Product and Engineering on feature definition, UAT, release validation, and production readiness.
- Work cross-functionally with Customer Care, Digital, Sales, and Finance teams on communication workflows and subscription lifecycle processes, including purchase, provisioning, changes, cancellations, goodwill, and refunds.
Qualifications
Required Qualifications
- Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field.
- 5+ years of experience as a Product Analyst, Business Systems Analyst, or IT Analyst supporting enterprise platforms.
- Hands-on experience with one or more of the following:Unified Communications / Telephony platforms (UCaaS)Contact Center platforms (CCaaS)CRM systems (Salesforce preferred)Subscription, billing, or entitlement platformsIntegration / middleware tools
- Unified Communications / Telephony platforms (UCaaS)
- Contact Center platforms (CCaaS)
- CRM systems (Salesforce preferred)
- Subscription, billing, or entitlement platforms
- Integration / middleware tools
- Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field.
- 5+ years of experience as a Product Analyst, Business Systems Analyst, or IT Analyst supporting enterprise platforms.
- Hands-on experience with one or more of the following:Unified Communications / Telephony platforms (UCaaS)Contact Center platforms (CCaaS)CRM systems (Salesforce preferred)Subscription, billing, or entitlement platformsIntegration / middleware tools
- Unified Communications / Telephony platforms (UCaaS)
- Contact Center platforms (CCaaS)
- CRM systems (Salesforce preferred)
- Subscription, billing, or entitlement platforms
- Integration / middleware tools
Preferred Qualifications
- UCaaS / Telephony platforms, such as Talkdesk, Zoom, RingCentral, Genesys, NICE, Five9, etc.
- Salesforce Sales & Service Cloud / Digital Channels.
- Subscription or digital product environments.
- Messaging, automation, or AI platforms, including SMS, WhatsApp, and bots
- UCaaS / Telephony platforms, such as Talkdesk, Zoom, RingCentral, Genesys, NICE, Five9, etc.
- Salesforce Sales & Service Cloud / Digital Channels.
- Subscription or digital product environments.
- Messaging, automation, or AI platforms, including SMS, WhatsApp, and bots
Skills & Technologies
AgileApplication Programming Interfaces (API)User Acceptance Testing (UAT)System IntegrationSalesforce CRMProduct AnalysisContact Center platforms (CCaaS)Telephony SystemsUnified Communications
About the Company
People Impact
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
₹1,800,000 – ₹2,000,000
Location
Hyderabad
Posted
Today
Country
IN