Quince
Customer Experience Team Manager
USARemotePosted Today$75,000 – $95,000
Full TimeSeniorRemoteUS
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Job Description
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced
Key Highlights
- Customer First: We prioritize customer satisfaction in every decision.
- High Quality: True quality means premium materials and rigorous production standards you can feel good about.
- Essential Design: We focus on timeless, functional essentials instead of chasing trends.
- Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
- Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Qualifications
Required Qualifications
- 4+ years of customer experience or support leadership, including 2+ years managing high-volume, remote customer service teams (retail or e-commerce a plus).
- Proven ability to maintain engagement, accountability, and performance in remote and distributed teams.
- Strong understanding of key CX metrics and ability to drive results using KPIs.
- Experience with CX platforms such as Zendesk, Gladly, or similar ticketing/CRM tools.Excellent written and verbal communication skills, with keen attention to clarity, tone, and customer focus.
- Comfortable working in a fast-paced, evolving startup environment, demonstrating adaptability, growth mindset, and scrappiness.
- Weekend and holiday availability, especially during peak periods (November–December).
- 4+ years of customer experience or support leadership, including 2+ years managing high-volume, remote customer service teams (retail or e-commerce a plus).
- Proven ability to maintain engagement, accountability, and performance in remote and distributed teams.
- Strong understanding of key CX metrics and ability to drive results using KPIs.
- Experience with CX platforms such as Zendesk, Gladly, or similar ticketing/CRM tools.Excellent written and verbal communication skills, with keen attention to clarity, tone, and customer focus.
- Comfortable working in a fast-paced, evolving startup environment, demonstrating adaptability, growth mindset, and scrappiness.
- Weekend and holiday availability, especially during peak periods (November–December).
About the Company
Quince
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$75,000 – $95,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US