RingCentral
Customer Success Manager
PhilippinesRemotePosted Today
Full TimeRemotePH
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Job Description
Customer Success ManagerSay hello to possibilities at Acquire Asia Pacific Philippines Inc. Acquire BPOunder the RingCentral account RingCentral).Itʼs not everyday that you consider starting a new
Key Highlights
- Has thorough knowledge of the organization’s products/ services.
- Has thorough knowledge of the RingCentral product and administration portal.
- Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.
- Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.
- Provides product training and advises on feature optimization.
Qualifications
Required Qualifications
- Has thorough knowledge of the organization’s products/ services.
- Has thorough knowledge of the RingCentral product and administration portal.
- Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.
- Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.
- Provides product training and advises on feature optimization.
- Ensure customers are utilizing the full suite of RingCentral features to maximize the value of their solution.
- Proactively contacts “at-risk” accounts and implements specialized save-strategies to protect MRR.
- Develops account-specific plans for contract renewals.
- Collaborate and engage with partner sellers to ensure great customer experience.
- Updates customer information on Salesforce.com.
- Responsible for meeting/exceeding assigned MRR and activity targets.
About the Company
RingCentral
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Job Details
Employment Type
Full Time
Location
Philippines
Work Mode
Remote
Posted
Today
Country
PH