Director, Fraud

Required Qualifications

• 12+ years of experience in trust and safety, fraud risk management, and compliance within the financial services, including digital assets
• Demonstrated success building and scaling fraud programs and operational teams in a regulated, financial environment, including with geographically dispersed team members and cross-functional teams
• Objectives-driven and able to work with ambiguity and align with team members globally with the flexibility to connect at what could be off-hours locally
• Demonstrated ability to drive fraud incident management to quickly mitigate attacks and align stakeholders, as necessary
• Deep knowledge of payments‐related fraud (ACH, card), digital asset fraud, and regulatory frameworks including BSA/AML and KYC requirements
• Experience with Reg E, Reg Z, and card network rules
• Demonstrated ability to define, track, and improve operational KPIs across fraud operations functions, including queue management, case throughput, detection rates, and financial loss metrics
• Experience conducting or directing formal root cause analyses on fraud incidents and translating findings into durable policy, tooling, or process recommendations
• Experience managing fraud and integrity risk on event-contract, prediction market, or derivatives platforms, including familiarity with CFTC oversight frameworks and market manipulation detection techniques
• Experience with AI/ML-powered fraud detection and scoring systems, including governance practices around model explainability and auditability for regulatory review
• Exposure to incident management workflows and operational tooling (e.g., Jira or equivalent) for tracking fraud events, managing escalations, and driving resolution at scale across distributed teams
• Certified Fraud Examiner (CFE), Certified Anti-Fraud Specialist (CAFS), or other relevant fraud certifications
• Deep hands-on experience with payment rails (ACH, card, bank integrations)
• Deep understanding of regulatory fraud frameworks as they apply to digital asset and fintech platforms
• Experience operationalizing compliance with regulatory requirements such as the NYDFS Cybersecurity Regulation (23 NYCRR 500)
• Familiarity with regulatory exams or engagements with U.S. and international regulators relevant to digital asset platforms, including FinCEN, NYDFS, the CFPB, the OCC, the CFTC, the FCA (UK), ESMA (EU), and MAS (Singapore), and AUSTRAC (Australia)
• Passion for crypto