ServiceNow
Senior Manager, Customer Marketing Management
USRemotePosted Today$125,000 – $185,000
Full TimeSeniorRemoteUS
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Job Description
Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that
Key Highlights
- Own the storytelling pipeline for EMEA accounts in your region in alignment with ICs in region. Manage the resources to drive assets through review and delivery with a focus on a positive customer experience.
- Serve as the regional point of contact for account teams, field marketing, key marketing stakeholders and customer contacts. Build relationships that hold up over multiple story cycles and ensure our customer stories are green-threaded in strategic events
- Informally mentor IC2-IC4s on craft, including how to run a great interview, shape a narrative, and navigate approvals without losing momentum.
- Set the quality bar for the region. Review and sharpen work before it ships. Know what a strong story looks like and hold that standard without needing a checklist.
- Identify coverage gaps before they become problems. Flag what’s missing and build the plan to close it.
Qualifications
Required Qualifications
- 8+ years in customer marketing, customer advocacy, or a closely related field within enterprise software or SaaS.
- A portfolio of customer stories that demonstrates range, quality, and the ability to find the real narrative.
- Deep experience managing enterprise customer relationships through multi-story, multi-format advocacy programs.
- Strong editorial instincts and the confidence to act on them.
- Comfort operating independently across complex, cross-functional environments.
- A track record of influencing senior stakeholders without formal authority.
- Genuine curiosity about AI and how it changes business operations.
About the Company
ServiceNow
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$125,000 – $185,000
Location
US
Work Mode
Remote
Posted
Today
Country
US