Toast

Toast

Principal Product Manager, Voice AI

Remote (Worldwide)RemotePosted Today$165,000 – $264,000
Full TimeSeniorRemote

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Job Description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.Toast is launc

Key Highlights

  • Define vision & portfolio strategy. Own the long-term vision and multi-quarter roadmap for in-store voice AI and the platform that enables multiple use cases across FOH/BOH. Balance short-term pilots with long-term platform investments.
  • Run vendor & technical evaluation. Lead technical evaluation of voice and AI vendors (ASR, NLU, TTS, edge inference, on-device options) and create benchmarking frameworks for accuracy, latency, privacy, and cost.
  • Lead commercial conversations. Drive vendor commercial discussions (pricing models, licensing, SLAs) and surface negotiation points — partnering with Procurement and Legal who finalize contracts and budget approvals.
  • Drive zero → one discovery and pilots. Plan and execute discovery, rapid prototyping, and in-restaurant pilots; iterate based on operational feedback and scale successful experiments.
  • Design a reusable voice platform. Define APIs, integration patterns, data flows, and tooling that make voice capabilities reusable across guest experiences, staff workflows, and integrations with POS, kitchen systems, and telemetry services.

Qualifications

Required Qualifications

  • AI product delivery experience. ~8+ years shipping complex software products with demonstrated ownership of multi-team programs or a major product portfolio, and experience delivering AI-enabled features or products.
  • AI Model Evaluation. Hands-on experience defining and owning AI model evaluation (examples: WER/CER, intent accuracy, wake-word false accept/reject, latency, completion/task success), building continuous evaluation and model ops processes (drift detection, automated regression tests, A/B testing, rollback/mitigation playbooks), and partnering with ML teams to run experiments and error analysis.
  • Zero → one experience. Proven track record taking a product from discovery through prototype and pilot to scale.
  • Vendor evaluation & commercial acumen. Hands-on experience evaluating AI/voice vendors and participating in vendor commercial conversations (note: Procurement/Legal finalize contracts).
  • Platform mindset. Ability to design reusable APIs and platform capabilities that enable multiple downstream use cases and teams.
  • Customer & ops empathy. Experience conducting on-site discovery and validating prototypes in operational environments (restaurant or other physical venues).
  • Cross-team leadership. Exemplary stakeholder management and ability to align senior partners across hardware, engineering, ops, and GTM, especially on high-visibility initiatives.
  • Communication & influence. Clear, persuasive written and verbal communication; able to synthesize technical tradeoffs and business value for executives and partners.

Preferred Qualifications

  • Speech / voice product experience. Prior experience building voice AI products (ASR/NLU/TTS, or working directly with speech teams) is helpful but not required.
  • Conversational UX & dialog design. Experience designing conversational flows, state management, turn-taking, error recovery and graceful degradation
  • Exposure to hardware considerations for voice (far-field audio, beamforming, noise cancellation, embedded audio processing).
  • Experience with on-device / edge inference and hybrid cloud/edge voice architectures (model quantization, latency/footprint tradeoffs).
  • Familiarity with privacy, compliance, and PII handling for voice data (on-device vs cloud processing, country-level regulations).
  • Background in restaurant, retail, or other physical-world operations.
  • Experience with ML lifecycle tooling, continuous model evaluation, and production A/B testing strategies for AI features.

Skills & Technologies

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About the Company

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$165,000 – $264,000

Location

Remote (Worldwide)

Work Mode

Remote

Posted

Today