Cresta
Senior Software Engineer, Backend (AI Agent Integrations)
CanadaRemotePosted Today$120,000 – $180,000
Full TimeSeniorRemoteCA
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Job Description
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human a
Key Highlights
- Integrate deeply with leading CCaaS platforms
- Participate in live customer conversations across voice and chat
- Maintain full conversation state and context
- Perform real-time actions within the CCaaS ecosystem
- Seamlessly hand off conversations to human agents — without losing context, history, or workflow state
Qualifications
Required Qualifications
- Bachelor’s degree in Computer Science or related field.
- 5+ years of experience building scalable backend systems in production environments.
- Strong experience designing and maintaining robust APIs (REST, gRPC).
- Solid understanding of distributed systems and real-time communication architectures.
- Experience integrating with third-party enterprise platforms and APIs.
- Experience working with CCaaS platforms or contact center systems is a strong plus.
- Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus.
- Experience with containerized environments (Kubernetes, Docker).
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Strong understanding of system reliability, observability, and security in enterprise environments.
- Bachelor’s degree in Computer Science or related field.
- 5+ years of experience building scalable backend systems in production environments.
- Strong experience designing and maintaining robust APIs (REST, gRPC).
- Solid understanding of distributed systems and real-time communication architectures.
- Experience integrating with third-party enterprise platforms and APIs.
- Experience working with CCaaS platforms or contact center systems is a strong plus.
- Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus.
- Experience with containerized environments (Kubernetes, Docker).
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Strong understanding of system reliability, observability, and security in enterprise environments.
Skills & Technologies
gRPCKubernetesDockerAWSGCPAzure
About the Company
Cresta
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$120,000 – $180,000
Location
Canada
Work Mode
Remote
Posted
Today
Country
CA