Umbrel
Customer Support (non-technical)
Remote (Worldwide)RemotePosted 6 days ago
Full TimeRemote
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Job Description
In this role, you will:Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)Work
Key Highlights
- Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
- Work with our logistics and fulfillment team to resolve order/shipping issues
- Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
- Create how-tos, guides, wikis, knowledge base, etc for recurring questions
- Have great written communication skills
About the Company
Umbrel
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Job Details
Employment Type
Full Time
Location
Remote (Worldwide)
Work Mode
Remote
Posted
6 days ago