Unknown Company

Senior Customer Success Manager

RemoteRemotePosted Today$104,000 – $183,000
ContractSeniorRemote

See how this job matches your profile

Sign in for an AI-powered fit score, breakdown, and a tailored resume.

Sign in

Job Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connec

Key Highlights

  • Own end-to-end strategic relationships with enterprise customers, aligning Genesys Cloud capabilities to business transformation goals and measurable outcomes
  • Lead development of multi-year customer experience roadmaps that improve revenue performance, operational efficiency, and customer satisfaction metrics
  • Deliver executive business reviews that provide data-driven insights, performance analysis, and forward-looking recommendations
  • Influence customer strategy across AI adoption, automation, and omnichannel engagement to drive scalable and differentiated experiences
  • Drive platform adoption and expansion by identifying high-impact use cases and aligning them to business value outcomes

Qualifications

Required Qualifications

  • 8+ years of experience in enterprise customer success, management consulting, or business transformation within SaaS or technology environments
  • Demonstrated success managing complex enterprise accounts with annual contract values exceeding $1M
  • Proven ability to influence executive stakeholders such as CIO, COO, CMO, or CCO through strategic advisory and data-driven storytelling
  • Strong background in customer experience transformation, digital channels, AI, and automation technologies
  • Experience developing business cases, value frameworks, and financial impact analyses
  • Commercial acumen with the ability to connect technology investments to measurable business outcomes
  • Experience working with CRM and customer success platforms such as Salesforce and Gainsight
  • Bachelor’s degree in Business, Technology, or a related field
  • MBA or background in top-tier consulting environments
  • Experience advising on AI-driven customer experience solutions at enterprise scale
  • Strong executive presence with advanced presentation and facilitation skills

Skills & Technologies

Go

Interested in this role?

Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.

Sign in to apply
AI-powered resume optimization
Save and track your applications
Sign in to apply

Job Details

Employment Type

Contract

Experience Level

Senior

Salary Range

$104,000 – $183,000

Location

Remote

Work Mode

Remote

Posted

Today