Customer Success Manager

Key Highlights

• Strategic Success Planning: Conduct regular meetings to discuss customers’ business priorities, desired outcomes, and success metrics, utilizing these insights to develop and optimize their ongoing employee listening strategy and success plans.
• Relationship & Value Delivery: Develop a trusted advisor relationship across multiple levels of customer organizations. Capture, verify, and reflect value generated back to key customer stakeholders and executive sponsors.
• Portfolio Health & Risk Mitigation: Monitor customer progress, coordinate the proactive management of customer health and risk indicators internally, and systematically turn at-risk customers into healthy partnerships.
• Product Education & Roadmap Advocacy: Educate and excite customers on the power of the Perceptyx People Insights Platform, our product features, and future direction. Channel customer feedback to inform our future product roadmap.
• Commercial Growth Support: Partner collaboratively with the Customer Sales team to identify strategic expansion and growth opportunities within assigned accounts.