Hopper
Senior Software Engineer – Customer Experience Platform
US
•
Full TimeRemotePosted Today
Full TimeSeniorRemote
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Job Description
About the teamThe Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.
Key Highlights
- Customer self-serve experiences within the Hopper app and partner-integrated flows
- Internal agent platforms that enable efficient, high-quality human resolution
- HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners
- Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows
- Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web
Qualifications
Required Qualifications
- 6+ years of software engineering experience building large-scale distributed systems or customer-facing applications
- Strong command of both modern frontend and backend development, with the ability to contribute meaningfully across the full stack
- Hands-on experience designing and maintaining RESTful APIs, microservices, or event-driven systems
- Comfort with data storage and cloud infrastructure at a senior level — you know how to make the right tradeoffs without needing to be told
- A product engineer mindset: you think about the user experience, ask why before how, and take ownership of outcomes, not just outputs
- Strong communication skills and a track record of effective cross-functional collaboration with distributed teams
- 6+ years of software engineering experience building large-scale distributed systems or customer-facing applications
- Strong command of both modern frontend and backend development, with the ability to contribute meaningfully across the full stack
- Hands-on experience designing and maintaining RESTful APIs, microservices, or event-driven systems
- Comfort with data storage and cloud infrastructure at a senior level — you know how to make the right tradeoffs without needing to be told
- A product engineer mindset: you think about the user experience, ask why before how, and take ownership of outcomes, not just outputs
- Strong communication skills and a track record of effective cross-functional collaboration with distributed teams
- Experience with conversational AI, LLM orchestration, or automation systems
- Experience building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack
- Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs)
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required
- Experience with conversational AI, LLM orchestration, or automation systems
- Experience building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack
- Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs)
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required
Skills & Technologies
ScalaPythonReactTypeScriptMachine Learning
About the Company
Hopper
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
US • Full Time
Work Mode
Remote
Posted
Today