Autodesk
Customer Success Manager
USRemotePosted 1 day ago$80,000 – $140,000
Full TimeRemoteUS
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Job Description
Job Requisition ID #26WD99990Position OverviewThe Regional Customer Success Manager plays a pivotal role in driving the success of a portfolio of Autodesk’s largest regional customers, primarily withi
Key Highlights
- Ensure assigned customers maximize their Return on Investment (ROI) from their partnership with Autodesk
- Co-create and execute tailored Customer Success Plans aligned with customers’ strategic priorities, business objectives, and Autodesk solution adoption
- Serve as the primary owner and orchestrator of Customer Success planning and execution by coordinating customers, Autodesk teams, and Channel Partners to achieve agreed outcomes
- Document and communicate measurable business value achieved through Autodesk solutions by developing customer success stories and value realization metrics
- Support customers during onboarding and identify customers with low product adoption to reduce churn risk and improve long-term success
Qualifications
Required Qualifications
- Experience or familiarity with the Architecture, Engineering, Construction, and Operations (AECO) industry
- 5–10 years of experience in Sales, Customer Success, Technical Consulting, or Implementation Consulting, or experience as an Architect, Engineer, Building Information Modeling (BIM) Manager, General Contractor, or Project Manager supporting Software as a Service (SaaS) solutions for Building Information Modeling (BIM) and digital transformation
- Demonstrated ability to understand customer business challenges and align technology solutions to desired business outcomes
- Experience working with large enterprise organizations and complex stakeholder environments
- Excellent executive-level communication, presentation, and relationship management skills
- Strong customer empathy with a customer-first mindset
- Ability to prioritize multiple complex initiatives in a fast-paced environment
- Strong collaboration and stakeholder management skills across internal and external teams
- Experience using Autodesk AECO solutions such as Autodesk Construction Cloud, Autodesk Forma, Revit, Civil 3D, Navisworks, or comparable industry solutions
- Experience driving customer adoption, digital transformation, or business value realization initiatives
- Knowledge of customer success methodologies, value realization frameworks, or success planning practices
- Experience working with enterprise Software as a Service (SaaS) customers and Channel Partner ecosystems
- Familiarity with executive business reviews, customer health metrics, and adoption analytics
Preferred Qualifications
- Demonstrates a strong understanding of the Architecture, Engineering, Construction, and Operations (AECO) industry and customer business challenges
- Builds trusted relationships with executive stakeholders and influences strategic decisions through consultative engagement
- Aligns Autodesk solutions with customer business objectives to maximize adoption, business value, and long-term success
- Uses data, customer insights, and sound judgment to identify risks, recommend solutions, and improve customer outcomes
- Thinks strategically while effectively managing day-to-day customer engagements and operational priorities
- Collaborates effectively across Sales, Technical Sales, Customer Success, Channel Partners, and cross-functional teams to deliver exceptional customer experiences
- Takes ownership of customer success planning while driving accountability across internal and external stakeholders
- Identifies opportunities to improve processes, customer engagement, and business outcomes through innovation and continuous improvement
- Communicates confidently with technical and executive audiences and adapts messaging to different stakeholder groups
- Demonstrates curiosity, resilience, and a continuous learning mindset while mentoring and supporting colleagues when appropriate
About the Company
Autodesk
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Job Details
Employment Type
Full Time
Salary Range
$80,000 – $140,000
Location
US
Work Mode
Remote
Posted
1 day ago
Country
US