Treasure AI
Customer Reliability Engineer
Japan (Hybrid)RemotePosted Today
Full TimeSeniorRemoteJP
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Job Description
You will be at the forefront of customer interaction and issue resolution for Treasure AI. As a Customer Reliability Engineer (CRE), your primary focus is to deliver dependable solutions to our global
Key Highlights
- Receive and resolve customer and internal technical inquiries with guidance from senior team members, owning each case from intake to resolution.
- Develop deep understanding of product functionality, architecture, and common issue patterns across the Customer Data Platform.
- Investigate issues thoroughly before escalation; document findings with high-quality technical detail so escalations to Engineering are actionable when needed.
- Provide technical support to customers via Zendesk and Jira ticketing tools.
- Use SQL (Presto/Trino) to investigate data discrepancies and support issue resolution across multiple datasets.
Qualifications
Required Qualifications
- Hands-on troubleshooting experience with cloud-based data infrastructure, including SQL, APIs, and data pipelines
- Strong written and verbal communication skills with both technical and non-technical audiences
- 1–3 years of relevant experience
Preferred Qualifications
- Experience with scripting languages (Python, Ruby, Shell, etc.)
- Experience conducting research and analysis using AI
- Experience with REST APIs (Postman, cURL, etc.)
- Experience with observability tools (Splunk, Datadog, etc.)
- Experience with CDP platforms
- Familiarity with ticketing tools such as Jira or Zendesk
- Experience with SaaS and cloud technologies
Skills & Technologies
JiraSQLPythonRuby
About the Company
Treasure AI
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Japan (Hybrid)
Work Mode
Remote
Posted
Today
Country
JP