Chainguard
Senior Customer Success Manager – Federal
USARemotePosted Today$160,000 – $160,000
Full TimeSeniorRemoteUS
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Job Description
Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organiza
Key Highlights
- Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
- Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
- Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
- Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
- 5+ years experience in Public Sector facing roles collaborating with both technical and business teams – Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
Skills & Technologies
AWSGCPAzureLinux
About the Company
Chainguard
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$160,000 – $160,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US