Grafana Labs
Senior Observability Architect | West Coast | PST | Remote
USARemotePosted 3 days ago$204,000 – $260,000
Full TimeSeniorRemoteUS
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Job Description
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observab
Key Highlights
- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design the observability maturity journey of customers and assist them on that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
- Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
Qualifications
Preferred Qualifications
- 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
- Great at connecting product usage to value (ROI).
- Great at managing customer lifecycle.
- You will be creative in solving customer adoption challenges.
- You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
- You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!
Skills & Technologies
GoKubernetes
About the Company
Grafana Labs
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$204,000 – $260,000
Location
USA
Work Mode
Remote
Posted
3 days ago
Country
US