Senior Account Manager

Key Highlights

• Own a book of high-priority institutional client relationships end-to-end, from onboarding through ongoing account management, ensuring clients are fully integrated and actively using the Coinbase Prime product suite.
• Drive client adoption and trading volume growth by identifying upsell and cross-sell opportunities across custody, trading, staking, and stablecoin services.
• Partner with Sales, Trading, Legal, Compliance, and Operations to resolve complex client needs, coordinate onboarding, and deliver client-centric solutions.
• Lead product demonstrations and technical walkthroughs with clients, serving as the subject matter expert on Coinbase's institutional capabilities and platform features.
• Execute disciplined pipeline and account management in CRM, including triaging incoming requests, prioritizing by impact, and driving issues through to resolution with limited escalation.