Cisco
Software Engineer
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Job Description
The CX Engineering – Workflow and Intellectual Capital team designs, builds, and operates platforms, automation, knowledge content, and reusable technical capabilities that power Cisco’s global technical support experience. Their portfolio includes case management, troubleshooting, AI capabilities, automation platforms, security and compliance, and supporting infrastructure. They collaborate with product, engineering, operations, security, and service delivery teams to transform complex support needs into secure, scalable solutions. The team is globally distributed and comprises product and program leadership, architects, software engineers, and change and release professionals committed to achieving measurable customer and business outcomes. This role offers an opportunity to contribute to shaping how AI, automation, and modern engineering workflows enhance engineer productivity and improve customer and partner experiences at Cisco scale.
Qualifications
Required Qualifications
- Bachelor’s degree in STEM with 5+ years or Master’s with 3+ years of software engineering experience.
- Experience with Python and at least one automation framework/tool such as Playwright, Selenium, or Pytest.
- Experience in developing with AI — building or integrating AI/ML or generative AI capabilities (for example, LLM APIs, prompt-based workflows, or model-driven features) into software, tooling, or test automation.
- Experience integrating automated tests into CI/CD pipelines.
- Experience with at least one cloud platform: AWS, GCP, or Azure.
Preferred Qualifications
- Experience testing enterprise infrastructure, networking, or platform products (including Cisco technologies or comparable enterprise technologies).
- Experience scaling or improving automation frameworks.
- Familiarity with microservices architectures and API testing best practices.
- Exposure to Kubernetes/Docker or infrastructure automation tools.
Skills & Technologies
About the Company
Cisco
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Sign in to applyJob Details
Employment Type
Full Time
Experience Level
Senior
Location
Rtp, NC
Work Mode
Remote
Posted
Today
Country
US